tag:status.siptrunk.com,2005:/historySIP Trunk Status - Incident History2024-03-29T01:23:58-04:00SIP Trunktag:status.siptrunk.com,2005:Incident/198847822024-02-01T14:59:01-05:002024-02-01T14:59:01-05:00Send and receive failures using FAX ATA<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:53</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:49</var> EST</small><br><strong>Investigating</strong> - We are seeing some connectivity issues with our FAX ATA server. Our engineering team is investigating.</p>tag:status.siptrunk.com,2005:Incident/196144222024-01-04T18:08:28-05:002024-01-04T18:08:28-05:00Fax to Email Failures<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:08</var> EST</small><br><strong>Resolved</strong> - Our carrier believes this issue is resolved. We have monitored normal fax activity. Please open a ticket with support if you are still experiencing an issue.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Identified</strong> - Our carrier has isolated the issue. They are currently working a resolution.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with some customers experiencing inbound and outbound failures. Engineering is actively working the issue.</p>tag:status.siptrunk.com,2005:Incident/187589282023-10-14T03:01:00-04:002023-10-14T03:01:00-04:00SIPTRUNK Portal Maintenance<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Scheduled</strong> - Our portal will be undergoing maintenance for a period of 2 hours starting 1:00 AM ET on Saturday October 14th, 2023. During the maintenance window, login.siptrunk.com will be unavailable for 30minutes. <br />Some customers may experience a brief interruption of service on gw1.siptrunk.com during the procedure window, gw2.siptrunk.com will be fully operational during this time.</p>tag:status.siptrunk.com,2005:Incident/186328642023-10-07T03:01:07-04:002023-10-07T03:01:07-04:00SIPTRUNK Portal Maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>10:51</var> EDT</small><br><strong>Scheduled</strong> - Dear valued customer, <br /><br />SIPTRUNK will be conducting maintenance on our network as part of our ongoing effort to improve reliability and resiliency for our customers. Some customers may experience a brief interruption of service on gw1.siptrunk.com, of less than 5 minutes, during the maintenance window. Gateway gw2.siptrunk.com will be fully operational during this time. Our portal login.siptrunk.com will be unavailable for the duration of the maintenance. <br /><br />Start Time: Oct 07, 2023, 1:00 AM <br /><br />End Time: Oct 07, 2023, 3:00 AM <br /><br />If you have any questions, please contact our Support Team at support@siptrunk.com or 800-250-6510. Thank you for choosing SIPTRUNK as your voice service provider! <br /><br />Sincerely, <br /><br />The SIPTRUNK team</p>tag:status.siptrunk.com,2005:Incident/186026282023-09-25T15:11:37-04:002023-09-25T15:11:37-04:00DID editing<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that customers are unable to edit DIDs.</p>tag:status.siptrunk.com,2005:Incident/182496712023-08-26T01:00:00-04:002023-08-26T01:00:00-04:00SIPTRUNK Portal Maintenance<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:48</var> EDT</small><br><strong>Scheduled</strong> - SIPTRUNK will be conducting maintenance on our portal as part of our ongoing effort to improve reliability and resiliency for our customers. login.siptrunk.com will be unavailable for a brief period, less than 5 minutes, during the maintenance window.</p>tag:status.siptrunk.com,2005:Incident/182252382023-08-23T00:30:15-04:002023-08-23T00:30:15-04:00SIPTRUNK Portal Maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>00:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:22</var> EDT</small><br><strong>Scheduled</strong> - SIPTRUNK will be conducting maintenance on our portal as part of our ongoing effort to improve reliability and resiliency for our customers. login.siptrunk.com will be unavailable for a brief period, less than 5 minutes, during the maintenance window.</p>tag:status.siptrunk.com,2005:Incident/181745952023-08-19T00:00:40-04:002023-08-19T00:00:40-04:00Network Maintenance<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Scheduled</strong> - On Friday the 18th, 2023, between 9:00 PM and 12:00 AM ET, SIPTRUNK will be conducting maintenance on our network as part of our ongoing effort to improve the reliability and resiliency for our customers. No service interruptions are anticipated in relation to this planned activity.</p>tag:status.siptrunk.com,2005:Incident/181885742023-08-18T20:05:51-04:002023-08-18T20:05:51-04:00Portal and gateway connectivity issues<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>20:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>18:16</var> EDT</small><br><strong>Monitoring</strong> - We have connectivity for the customer portal and the impacted gateway. Monitoring.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:48</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating connectivity issues with our customer portal and one of our calling gateways.</p>tag:status.siptrunk.com,2005:Incident/180778592023-08-07T17:40:33-04:002023-08-07T17:40:33-04:00Outbound Calling<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Investigating</strong> - A portion of outbound calls, particularly to smaller markets, may fail due to an issue with an underlying provider. We are engaged with the relevant parties for resolution.</p>tag:status.siptrunk.com,2005:Incident/179696892023-07-27T00:00:22-04:002023-07-27T00:00:22-04:00SIPTRUNK Portal Maintenance<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Scheduled</strong> - SIPTRUNK will be conducting maintenance on login.siptrunk.com as part of our ongoing effort to improve reliability and resiliency for our customers. <br />The portal will be unavailable from Jul 26, 2023, 10:00 PM to Jul 27, 2023, 12:00 AM.</p>tag:status.siptrunk.com,2005:Incident/177913842023-07-07T17:44:39-04:002023-07-07T17:44:39-04:00Inbound Faxes<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Investigating</strong> - Currently some customers are experiencing delayed delivery of inbound faxes. Our engineering team is investigating the issue.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:35</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with delayed inbound faxes.</p>tag:status.siptrunk.com,2005:Incident/173333602023-06-03T03:00:05-04:002023-06-03T03:00:05-04:00SIPTRUNK Portal Maintenance<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>23:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Scheduled</strong> - Dear valued customer,<br /><br />SIPTRUNK will be conducting maintenance on our network as part of our ongoing effort to improve reliability and resiliency for our customers. Some customers may experience a brief interruption of service, less than 5 minutes, during the maintenance window. Our portal login.siptrunk.com will be unavailable for the duration of the maintenance.<br /><br />Start Time: June 2, 2023, 11:00 PM ET<br /><br />End Time: June 3, 2023, 3:00 AM ET<br /><br />If you have any questions, please contact our Support Team at support@siptrunk.com or 800-250-6510.<br /><br />Thank you for choosing SIPTRUNK as your voice service provider!<br /><br />Sincerely,<br /><br />The SIPTRUNK team <br /><br />support@siptrunk.com</p>tag:status.siptrunk.com,2005:Incident/167712252023-04-07T08:39:39-04:002023-04-07T08:39:39-04:00Inbound CNAM<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>23:18</var> EDT</small><br><strong>Monitoring</strong> - We’ve successfully implemented mitigation, and we’re currently monitoring for stability.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Investigating</strong> - Engineering is investigating an issue with inbound CNAM delivery on gw1.siptrunk.com. Inbound CNAM delivery is currently operational on gw2.siptrunk.com. We will provide an update as soon as possible.</p>tag:status.siptrunk.com,2005:Incident/128007512022-11-13T02:02:35-05:002022-11-13T02:02:35-05:00Network Maintenance<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>02:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>00:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>17:54</var> EST</small><br><strong>Scheduled</strong> - On Sunday morning, November 13th, 2022, between 12:01 AM and 2:00 AM ET, SIPTRUNK will be conducting maintenance on our network as part of our ongoing effort to improve the reliability and resiliency for our customers. Some customers may experience a brief interruption of service, less than 5 minutes, during the maintenance window.</p>tag:status.siptrunk.com,2005:Incident/127594912022-11-10T00:16:47-05:002022-11-10T00:16:47-05:00Emergency Maintenance - gw1.siptrunk.com<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>00:16</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:48</var> EST</small><br><strong>Scheduled</strong> - On Thursday morning, November 10th, 2022, between 12:00 AM and 12:15 AM ET, SIPTRUNK will be conducting emergency maintenance on our network as part of our ongoing effort to improve the reliability and resiliency for our customers. Some customers may experience a brief interruption of service during the maintenance window.</p>tag:status.siptrunk.com,2005:Incident/127657112022-11-07T20:00:00-05:002022-11-09T08:55:31-05:00Inbound and Outbound Calling<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Resolved</strong> - On November 7th at 8:00PM ET our Engineering Team was performing a routine database procedure that had unforeseen impact. Call processing and SIP trunk registrations on both gw1.siptrunk.com and gw2.siptrunk.com were intermittently impaired. The procedure was completed at 9:45PM ET. <br />SIPTRUNK has taken steps to ensure that our processes are improved to prevent further incidents.</p>